Service & Repair
Modern garage doors have a lot of moving parts that need attention to keep working smoothly. Springs, rollers, wires, and bearings all last much longer if inspected and maintained on a regular basis. Setting up a routine for upkeep can reap big savings down the road.
Moonlight offers a 27-Point Inspection Program that seeks out any problem spots before they become unfixable. It includes:
1. Door weight & balance check
2. Emergency cord functionality check
3. Signs of wear or failure in extension & torsion springs
4. Cracks or wear in garage door bearings
5. Signs of wear on the torsion rod
6. Hinges are not broken, and weight is distributed correctly
7. Confirmation that load bearing & safety cables are not fraying
8. Cable drum functionality
9. Check for signs of wear in pulleys
10. Tracks not obstructed or bent and are running smoothly
11. No cracks in the rollers
12. Door panels have no cracks or sag
13. No Wear on the chain or belt and they are correctly placed
14. Opener is working as intended
15. The trolley is running smoothly
16. The door opens and closes all the way
17. Brackets secure and properly tightened
18. Nuts & bolts adequately tightened and secure
19. All remotes & switches tested
20. All moving parts are adequately lubricated
21. Checking the track for bends.
22. Checking the vinyl weather seal.
23. Bottom rubber
24. Checking the spring load.
25. Checking the spring tube for wear
26. Mounting Brackets and Center Bearing Bracket
27. Head Plates
When Your Door Needs Repair
Routine care will eliminate most big issues before they can keep the door from doing its job. But if you inherit a faulty door or start noticing something “off” about your door, Moonlight Garage Door is ready to help.
If you notice any of these common issues, give us a call and we can set things right.
Does the door close and then immediately open? Does that main light blink when this happens?
You may need to have your force control settings adjusted. The force settings on your garage door opener are an important safety feature. They regulate the amount of power required to open and close the door and there is an up limit and a down limit. Force settings also detect obstructions that might impede the operation of the door. While it is possible for a handy homeowner to do this themselves, it requires getting up on a ladder, experience, and finesse.
Does the door only rise a few feet and then stop?
This is almost always caused by a broken or worn garage door spring. The garage door spring and cable system do most of the lifting when functioning properly, taking the bulk of the load off the garage door opener unit itself.
Without a properly functioning spring and cable, the opener may not be able to lift the door more than a foot off the ground. Spring systems operate with significant tension and energy and can be dangerous to remove and install.
A good way to see if the spring is in good shape is to test its balance. Disconnect the opener and open and shut the door. It should be able to stay at the top and midway point without dropping down. If it falls or sags, you may need new springs.
Does one side of your door lift higher than the other side?
If so, you most likely have a broken cable. When a cable breaks, the garage door will lift up on the side where the cable is intact, but not the other side. Rather than distributing the spring power equally across the left and right, the spring’s power channels through the side with the good cable. This is a repair that requires professional tools and should be fixed by a professional. Also, the door can weigh as much as 300 lbs.
Do you hear popping and squeaking sounds?
Harsh, grinding sounds might indicate your rollers or bearings are worn out or need lubrication. Ignoring these sounds can prove costly in the long run.
How to Get a Quick Repair
At Moonlight Garage Doors we specialize in speedy, professional repairs. Here’s how it works:
When you call, we will ask you a series of diagnostic questions to narrow down the problem. We may ask you to go out to the garage and try a few things.
Once we have a good idea of what the problem might be, we schedule you for our earliest available slots. This is usually within 2-3 days.
After we arrive and you point us in the right direction, we get right to work. Most standard repairs take 1-3 hours. We show up with all the parts we need. It is rare to have to order something and return on a different day.
A final inspection and quick advice on maintenance are all that’s left.
